ORDER PROCESSING TIMES
Orders typically take 1-3 business days to process before they ship – excluding weekends and holidays. During Holidays processing times may take up to 10 days. You will receive an email confirmation with the shipping tracking number (if in the USA) when your order ships. Occasionally, we may ship multiple piece orders out from multiple locations to get your order to you as fast as possible. In this case, you will receive an email outlining what was shipped and what is pending.
All orders come with tracking numbers. Please allow 1-3 days after you have placed your order to receive your tracking number.
SHIPPING TRANSIT TIMES
DUE TO COVID-19, Orders may be delayed an additional 5-10 business days across the board
Transit Times to United States: 5 - 8 Business days
Transit times to Europe: 10 - 15 Business days
Canada, New Zealand and Australia take up to 20 business days in some cases.
DUTIES AND TAXES
Please note that duties and taxes will have to be paid for the buyer upon delivery. We are not responsible for these costs.
Please note- any cancellation requests made by customers must be completed within 12 hours of placing your order. We often fulfill orders very quickly, and if an order is not cancelled within the 12 hour limit, we will not be able to cancel it.
Occasionally an item sells out and we may need to cancel your order. If for any reason your item is unavailable, we will notify you by email and you will be refunded in full.
All wholesale orders that are agreed upon with special pricing are non refundable and cannot be returned. If one of your items comes in damaged, please reach out to firstname.lastname@example.org and we can send a replacement unit.
You can return any item within 30 days if it comes in damaged or defective, no questions asked. You just need to ship it back to our warehouse after requesting an RMA number and we'll process your refund once we get the item back. The item you purchased and returned regardless of damage must be in original package and not worn.
All returns will only be granted with proof of purchase from LilynBear only.
If you want to return a Sales item for any reason other than damage, there is a 20% restocking fee that will be applied to your refund. The return must arrive within 30 days from the date you placed your order.